When you place an order you will receive an e-mail from us acknowledging your order, which will contain your order number. This information will also be available on your COTTONGIN account if you have registered with us. Please note that this email is only to acknowledge that your order has been received and being processed and is not confirmation that your order has been processed. If your order is in the processing stage for more than a couple of days, please check your emails as we may have reached out to you to clarify some information concerning your order.
If you realize your personal details or measurements are incorrect once you have completed the ordering process, please contact us. We cannot guarantee that we will be able to rectify the issue; however, we can assure you that we will do all we can to assist.
It generally takes 7-14 days to produce and deliver your custom order. Every Cottongin t-shirt is the result of a unique tailoring method that takes 110 steps, 4000 stitches, and overall ten times longer than a regular mass-produced t-shirt. The craftsman at Cottongin transfers your measurements onto an individual canvas and using the same construction and sewing techniques that only can be found in bespoke shirts, sew up clean and fine stitches into a single t-shirt, and finish with couture sewing by hand.
If you have any questions or concerns, please feel free to contact our Customer Care team via email firstname.lastname@example.org and we will respond as quickly as possible.